Animal Reviews

I called my local Moutain Warehouse store as I could not find a refund due to me, on my statement. The shop told me to call their Headoffice and Philippa Wheatley answered. She was extremely polite, patienet and reassuring, as well as practical and helpful. Whilst talking with her I discovered that I had been given a gift card and Philippa explained how to check my credit on the card. All in all she helped me resolve the issue ina most professional manner throughout.

Excellent. I contacted Customer Services regarding a query and I had a quick reply back from Muhammad Shah who was so helpful and found out the status of my order - a real professional - great service - thank you.

Placed an order online on 6th July, and paid for this. Received a message saying that due to the volume of traffic on the site, the confirmation would be delayed but to expect it within a couple of hours. Not a problem, or so I thought. It's now the 12th, and have still not received said confirmation but the money was taken from my bank.

Have used their "contact us" tool on the website and emailed twice up to now, and still yet to receive a response. Have tried calling, and unfortunately I don't have time to wait in lengthy queues online.

All I actually want to know is a) was my order processed, and b) if not, when will the money be refunded to my account.

I am so impressed with the speed and service I have received this morning from Bethany, one of the Customer Service representative from Animal.

After trying numerous times to download a QR code and find my local Evri drop off point so I can return an item (the link wasn't working), I sent an email directly to the customer service team. Within 2 hours I've had a response and received everything I need.

I would highly recommend Animal as this is the quickest anyone has ever managed a retail query for me so, thank you Bethany.

Ben Fallon provided exceptional customer service- helping me source an item in store that is no longer online. Speedy proactive just brill!.

Tysm Ben ??

Excellent customer service when my order lost by courier. Replacements organised efficiently and I received them the next day. Special thanks to Hannah and the Customer Services team.

I had a wrong item delivered to me and Phillipa and Sihame were a great help. Very quick in responding, friendly and helped me to get my original order send to me quickly.

Great products good prices Responsive customer service.

Ordered 2 coats and trousers. Trousers arrived well before given date, coats a couple of days later, but still before given date. I was worried when I collected trousers that the coats would not arrive in time, but the shop assistants in Weymouth were extremely helpful and gave me number for customer services to check. The call was answered straight away by a very helpful lady who reassured me that all would be OK. I was kept informed continuously by phone and email until my parcel arrived, still within the expected time. I was so impressed by the customer care, both in the Weymouth shop and customer services ( Hannah and Phillipa), that I would definitely recommend.

I ordered a jacket and the wrong size came, I rang up customer services and a replacement was sent immediately...unfortunately this was also the wrong size. I rang again and spoke to a lovely lady called Philippa and between us we established the wrong size jacket was in a bag with a right size label on it....anyway philippa sorted the problem and the very next day the correct size jacket came! She was extremely helpful and kept me in the loop at all times. What a lovely change to get fantastic customer service like this!!

Excellent customer service from Heidi at Animal, will be ordering a lot more items as have done in the past, good quality goods as always, highly recommend.
Keith

purchased some walking boots that started splitting at seams could not find receipt. However Philippa at customer service replacing boots as a goodwill gesture.

Philippa was very helpful in resolving an issue I had with a product. Prompt customer service.

Sihame Was the person I spoke to and she was very helpful. I wanted to change my shipping address and she kept me informed and was able to sort it out.
Really appreciated her help

Excellent customer service.